DualPay Shield integrates directly into your payment systems and manages every dispute — evidence, submissions, deadlines, follow-ups — so your team can focus on running the business.
< 4 min
Evidence generated by AI
15 min
Average setup time
3
Card networks supported
8
Processor integrations
Works with
The cost of doing nothing
£800–£2,400
/mo in staff cost
Managing disputes manually takes 2–4 hours of skilled staff time per case. Most merchants are spending thousands per month on internal dispute handling — and still losing most of them.
2.5×
the transaction value
An uncontested or lost chargeback doesn't just cost you the original transaction. Factor in the chargeback fee, goods already shipped, processing costs, and the ratio penalty — it's brutal.
70%+
of disputes lost on evidence quality
Most chargebacks are lost not because the merchant was wrong — but because the response was generic, badly formatted, or arrived too late. Every card network has specific evidence requirements for every reason code. Most merchants never read them.
How it works
From integration to recovery, the entire dispute process runs through Shield. Your team doesn't need to action a single case.
01
15-minute setupWe integrate directly into your payment processor via API. No code on your side, no internal developer required. We've built every connector — Stripe, Adyen, Worldpay, and more. One call with our team and you're live.
02
Evidence-led submissionsEvery dispute is assessed for evidence strength. Where the case is supportable, we build a personalised response file from your actual transaction data, match it to the specific card network's reason code requirements, and submit before the deadline.
03
Real-time dashboardWatch wins, losses, pending cases, and recovered revenue in your dashboard. Weekly email reports summarise performance. Our team flags anything unusual. You have full visibility without any operational burden.
What we do
The software supports the service. The service is the value. We act as your outsourced chargeback and fraud operations function.
Every dispute gets a bespoke evidence file built from your actual transaction data — not a template. We match evidence to the specific reason code and card network requirements.
Every dispute is assessed for evidence strength. Where the case is supportable, we build a bespoke response file — formatted correctly for the specific card network and reason code — and submit it before the deadline.
Visa, Mastercard, and Amex each have different response windows — some as short as 7 days. We track every deadline automatically so you never miss one.
Every transaction is risk-scored as it happens. Suspicious patterns are flagged before they become chargebacks, reducing your chargeback ratio over time.
Separate AI models for Visa, Mastercard, and Amex reason codes. We know exactly what evidence each network's dispute team is looking for.
AES-256 encryption, TLS 1.3, PCI DSS compliant. Your transaction data is held to the same standard as the banks themselves.
Enter your numbers. Most merchants are shocked at what uncontested chargebacks are costing them every month.
Your numbers
Your estimated uplift with Shield
Additional revenue recovered/mo
£4.8k
Staff cost savings/mo
£1.4k
Total monthly benefit
£6.2k
Estimated ROI multiple (vs £399/mo plan)
16×
For every £1 spent, recover ~£16
* Recovery uplift based on your target win rate vs current. Staff savings at £35/hr. ROI vs Managed Starter plan.
If Shield moves your win rate to 60%, that's £6.2k/mo more than you're recovering today.
We record your baseline win rate at onboarding. If Shield hasn't measurably improved it within 90 days, your managed service continues at no charge until it does. We're confident enough in our system to put our revenue on the line — because we know the numbers work.
Baseline recorded
We document your pre-Shield win rate on day one. Both parties work from the same number.
90-day window
We have 90 days to demonstrate measurable improvement. Performance is tracked in your dashboard.
We work free if needed
If the target isn't hit, managed service continues at no charge until we get you there.
Pricing
No per-dispute fees, no success charges on managed plans, no setup costs. Pick the model that fits how you operate.
Dashboard
£89
/mo
Visibility and monitoring. You handle submissions.
Managed Starter
£399
/mo
Full managed service for growing merchants.
Managed Growth
£999
/mo
Full managed service with priority support.
Pay-Per-Win
18%
of recovered
No monthly fee. We only earn when you do.
Enterprise & Custom Volumes
High-volume merchants, payment facilitators, or ISOs processing £5M+/mo. Custom integrations, SLA guarantees, white-label options.
Early access
Shield is in early access. We're working directly with a small group of founding merchants — which means you get the founding team's full attention, not an onboarding wizard. If you're accepted, here's what that looks like.
Your onboarding is handled by the people who built Shield. We learn your business, your dispute patterns, and configure the system specifically for your setup. No ticket queue, no junior rep.
Whatever plan you join on, that price is yours forever. We won't raise rates on founding merchants regardless of what happens to our pricing structure as we scale.
Early merchants get a direct line to the roadmap. If something doesn't work for your business, we'll fix it. Your feedback in the first months will influence the product for years.
FAQ
Book a free strategy call. We'll analyse your chargeback data, show you your current recovery rate versus where it should be, and give you a realistic picture of what Shield would recover for your business.
No pitch deck. No sales pressure. If Shield isn't the right fit, we'll tell you that too.